One day in Aug, Oakwood Residence Hangzhou got an Appreciation Letter from long-stay guest Mrs. Fang, telling a story about her lost and found Tiffany ring and praised Public Area Supervisor Bi Haibo.
One day after dinner, Mrs.Fang cleaned her room and dumped all trash, totally unaware of her Tiffany ring was wrapped up in a tissue paper and thrown away. The next day, she realized the ring was lost and asked for help from Oakwood. Bi Haibo got all clues and went down to the trash-collecting center at Oakwood basement. Can you imagine how smelly it was in such a place during hot summer? The ring was found finally, Mrs. Fang wanted to give him some money as a big thank you, but got declined by Bi Haibo. He simply replied “It was ok , just my work.”
2021 is the 11th anniversary of Bi Haibo working for Oakwood. As a PA supervisor, he is responsible for all cleaning and maintenance work in public area. In some people’s eye, it is not a decent job. But he has a great sense of belonging and is always so enthusiastic about what he dose, which is bringing cleanness and happiness to Oakwood’s guests.
The unexpected Covid situation started from the beginning of 2020, Bi Haibo and his colleagues have always been at the frontier of fighting against covid, beside his routine cleaning work, he has tons of work to sanitize the whole apartment, in order to secure a safe and germ-free environment. The pandemic is far from over, and Bi Haibo will keeping fighting and keep up his good work.
A lost ring made us get to know a true hero, it is the most valuable corporate treasure for Oakwood.